Queue Description and Event Codes

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Event codes associated with the management of flight inventory

Queue Number Queue name Event description Event code
30 Inventory control. NO APPLY BUSINESS RULES Business rules were not applied to a flight FltBlockRule
The inventory can't be synchronized with the entry of Codeshare Flights table (for example, in case of started seat block adjustment) FltNoSynchCSF
31 Inventory control. NO APPLY BUSINESS RULES,FLIGHT CLOSED Business rules were not applied to the flight, the flight is closed after its synchronization with a schedule or business rules FltCloseSyn
32 Inventory control. NEGATIVE AVAILABILITY Negative seat availability on a flight FltSaleblock
Overbooking.

The event conditions: the booking exceeds cabin capacity or allowed overbooking level by automatic processing of seat request or manual seat confirmation. Solution: edit the cabin capacity according to the amount of booked seats. Deadline: 36 hours after flight departure. Deletion: manual or by deadline.

If the flight resource is edited and the negative seat availability is resolved, but the event message is not deleted (manually) from the queue 32, then the message will not be formed again during the repeated resale

FltResale
33 Inventory control. SSP_ERROR Errors when forming a SSP FltSSPBlck
34 Inventory control. CODE SHARE BLOCK_ERROR Errors when forming a Codeshare block FltCSMktblock
35 Inventory control. WAIT LIST OVERFLOW Waitlist quota overflow FltWLRepletion
36 Inventory control. SSR QUOTA OVERFLOW SSR quota overflow SSRQuoteRepltn
There are booked services which a carrier cannot provide. E.g., if during flight inventory management SSR & RFISC Quota business rule has been modified, and a new rule does not contain services which were provided before. A notice is created if there are booked or sold services, which do not match current settings or business rules parameters. A notice may be cleared manually. Deadline: 36 hours after flight departure illegalServ
SSR quota overflow SSRQuotaOverflow
37 Inventory control. ERROR COMPLETE PLANNING TASKS Scheduled tasks are not carried out FltTaskError
38 Inventory control. SEATS BLOCKED BY OLD EDI-SESSION AND SPAM BOOKING Seats are blocked by expired Edifact sessions EdiSeatBlk
Multiple duplicated bookings detected. Agent (POS) is blocked. The event is created on detecting spam bookings (20 and more requests for a single segment for one passenger), the system blocks access to booking the flight by POS in the booking access settings. Comment for this event contains notes: POS (agency data) is locked in Book Access. Right-click on the comment to view booking access settings. Solve: check the booking and agency data. You may re-grand booking access for the blocked POS by deleting the locking rule SpamBooking
39 Sale control. NOTIFICATION RULE Informing level BIL or TIL is reached (business rule or manual settings. Date and time of the event are updated on each check FltRuleNotific
40 Inventory control. OTHER Other Any event associated with the management of a flight or flight inventory and sent to a queue manually
41 Inventory control. INCORRECT AU Booking class authorized level on a segment (СabinSegClassAU) exceeds cabin capacity or capacity limit on a segment (CabinSegCap) IncorrAU
42 Auxiliary services problems. IRRELEVANT SEATS FOR PAXES WITH INFANT More than one adult passenger with infants not occurpying a seat within one seat block with approved SSR SEAT. Notice is automatically cleared if there is not more than one adult with an infant not occupying a seat within a seat block. Deadline: 36 hours after the last leg STD IllSeatInf

Codes of events associated with the re-accommodation management

Queue Number Queue name Event description Event code
45 Re-acc control. NO FLIGHTS FOR REACC Flights for re-accommodation are not found ReacNoFlt
46 Re-acc control. NON REACC PASSENGERS Passengers cannot be re-accommodated ReacPaxError
47 Re-acc control. REACC BY DEFAULT Re-acommodation plan is to be manually confirmed (the “Manual control mode” business-rule) in 5 or more minutes after it was created. The event is only applicable for automatically formed re-accommodation plans TaskManualControl

Codes of events associated with the booking management (PNR)

Queue Number Queue name Event description Event code
50 Space control. SSR REQUEST_IND PNR SSR request in individual PNRs excluding SSRVVIP and FQT_ (U, R, S) with the SSR status is «on request» 1) PnrSSRReq
51 Space control. SSR REQUEST_GROUP PNR SSR request in group PNRs excluding SSR VVIP and FQT_(U, R, S) with the SSR status is «on request» GrpPnrSSRReq
52 Space control. REQUEST SEATS_IND PNR “On request” seats in individual PNRs PnrSeatReq
53 Space control. REQUEST SEATS_GROUP PNR Group PNR, “On request” seats GrpPnrSeatReq
Group PNR, seats in waitlist GrpPnrWL
54 Space control. WAIT LIST_IND PNR Individual PNR, seats in waitlist PnrWL
55 Space control. OUT OF SYNC PNR Sync error between PNR GDS and Amber. The event occurs if booking telegram containing a segment in HK/HL/HN status (and it is not an ARNK segment) is received from GDS. If there is no data on the “old” PNR, then the error message is “possibly out of sync in the PNR in the GDS and CRS”. If there is information about the “old” PNR, then the message possibly out of sync in the PNR in the GDS and CRS. Check ХХХХХХ (an “old” PNR number is an active link) is shown. The queue is automatically cleared if the segment is cancelled or if the Deadline time is expired: 36 hours have passed since the departure on the segment with the occured event. If there are more than one such segment within a PNR, then the Deadline time value is set for the segment with latest departure RestoreSeg
56 Space control. VVIP PASSENGERS VIP in PNRs
For group PNRs GrpPnrVVIP
For individual PNRs PnrVVIP
57 Space control. FQT PASSENGERS Flights for loyalty program miles (SSR FQT_(U, R, S)), the confirmation status is “on request”
For group PNRs GrpPnrFQTV
For individual PNRs PnrFQTV
58 Space control. CHANGE GROUP PNR Changing group PNRs
New group PNR GrpPnrNew
Group PNR update (booking or name changes only GrpPnrChng
Passenger and seat amounts are mismatched GrpPnrNameSeatDesagr
Group PNR cancel (UN) without re-accommodation due to flight/segment/cabin/ cancel 2) Deadline: +36 hours to the cancelled segment, on which the event was created GrpFltCnl
59 Space control. CHANGE NAME Changing a passenger’s full name (more than 3 letters) PnrChngName
  1. Changing any passenger's document data.
  2. Adding previously removed passenger's birth date and/or document number
 ChgDocBirth, ChgDocBirthT3)
60 Space control. PASSENGERS WITHOUT CONTACTS Passengers without contact data (no phone number and e-mail) PnrNoCont
61 Space control. EXPIRED MANUAL TIME LIMIT No ticket issue for PNR, no time limit (seats are not cancelled)
Time limit is not specified NoTMLPnr
Time limit is expired, but the booking is not cancelled PnrTmlErr
62 Space control. CODE SHARE MKT PNR_ERROR Flight operator error in the re-accommodation of marketing passengers (using Free sale). Marketing carrier action is required MktCSReacErr
63 Space control. PFS PROCESS PNR ERROR PNR cannot be processed in accordance with the PFS telegram PnrPfsErr
64 Space control. PNR BAD CONNECTION Bad connection, same city of departure and arrival (time interval between segments is less than 2 hours for different arrival/departure ports, or less than 1 hour for different terminals of one port, or less than 30 minutes for same port terminal) PnrBadConnection
65 Space control. ET_ERROR Errors of electronic ticket revalidation PnrEtRevalidation, PnrEtSynchronization
Errors of electronic ticket synchronization PnrEtSynchronization
66 Space control. CODE SHARE GROUP PNR Group booking for the marketing flight that is to be confirmed by the flight operator (the segment seat status is HN) CSGrpPnrReq
67 Space control. CODE SHARE. CANCEL SEATS For marketing carrier: a telegram from the flight operator has been received that states the cancellation of earlier confirmed booking. Only valid if setting Block Cancellations from operator setting is on (see Codeshare settings) CSCancelFromOpr
For Free Sale and Cap Free Sale agreements: there is the decline from the operating carrier side for the seat request from marketing carrier (it is used by default).

The event condition: the seat request is denied by operating carrier with the UC/UN/NO statuses. Deadline: 36 hours after last segment flight's departure in PNR. Notice is automatically cleared after the deadline

BookingDenied
For Free Sale and Cap Free Sale agreements: there is the decline from the operating carrier side for the seat request from marketing carrier that is applied only for PNRs with issued tickets (it is not used by default).

The event conditions: the seat request is denied by operating carrier with the UC/UN/NO statuses and the PNR segment is fully or partially ticketed. Deadline: 36 hours after last segment flight's departure in PNR. Notice is automatically cleared after the deadline

BookingDeniedTKT
68 Space control. SEAT ASSIGNMENT REQUEST Requests with seat numbers 4).

SeatRequest – request for a specific seat in an individual or group PNR (SSR RQST, SEAT, NSSA, NSSB, NSSR, NSST, NSSW, SMSA, SMSB, SMSR, SMST, SMSW in HN status). GrpSeatRequest – seat request for a group PNR (SSR GPST in HN status). Notice is automatically cleared if: the listed SSRs are in status different from HN (confirmed or rejected) or for SSRs in HN status more than 36 hours passed since segment for which SSR was requested has departed.

SeatRequest

GrpSeatRequest

Request for a specific seat in an individual or group PNR (SSR RQST, SEAT, NSSA, NSSB, NSSR, NSST, NSSW, SMSA, SMSB, SMSR, SMST, SMSW in HN status) SeatRequest
Seat request for a group PNR (SSR GPST in HN status) GrpSeatRequest
Invalid seat for the passengers of Child/Infant/Medical group categories IrrPaxCategory
69 Space control. CANCELED/EXCHANGE AUXILIARY SERVICES Paid ancillary with an issued EMD has been cancelled or modified
Paid ancillary (RFISC with HI status) has been cancelled in the inventory system and not assigned to another flight. Event notice may be cleared manually. Deadline: 36 hours after departing of a flight for which the cancelled ancillary was assigned EmdSrvCnl
In a paid ancillary (RFISC with HI status) seat number has been changed due to flight modification in an inventory system, e.g. re-accommodation. Event notice may be cleared manually. Deadline: 36 hours after departing of a flight for which the ancillary was assigned SeatParamChg
A paid seat selection ancillary (RFISC) has been changed due to some operations in an inventory system, e.g. re-accommodation. A time-limit was set for a new ancillary (EMD should be re-issued). Event notice may be cleared manually. Deadline: 36 hours after departing of a flight to which an ancillary was assigned after re-accommodation ot other operations ChgRfisc
70 Space control. OTHER After the flight is delayed, the PNR segment data does not correspond to the flight data: a passenger is not boarded on the flight (the segment is not added, the departure time is not updated for the existed segment, etc.) DelayErr
Passenger and seat amounts are mismatched in individual PNR PnrNameSeatDesagr
PNR and segment number that was automatically confirmed or placed on wait list according to the «Guaranteed sale mode» setting.

Event conditions:

  • the segment is placed on the wait list for the closed RBD/segment/flight when seats are unavailable in RBD/cabin/flight and in the selected (closed) wait list quota
  • the segment is confirmed for the closed RBD/segment/flight when seats are unavailable in RBD/cabin/flight and in the selected (closed) wait list quota.

Deadline: 36 hours after the departure of the flight segment that initiated the event.

The event is deleted manually

PnrOversale
71 Space control. AIRPORT INFORMATION PNR contains the active CKIN SSR (information for airport) CKIN
72 Space control. STANDBY PASSENGERS Passengers on a segment with SA (Space available) status StandbyPax
73 Space control. COMMUNICATION ERRORS If a recloc from operating partner (Free Sale / Cap Free Sale agreement is active) is not received, then the following message is sent in the 73 queue on the side of marketing carrier: «Pnr … has no recloc from csh partner».

Notice is automatically cleared in case when the remote recloc is received or the segment is voided. Deadline: 36 hours after flight departure

NoExtRlc
74 Space control. BRAND ERROR Ancillaries could not be automatically added to PNR (see comments to the error for details) BrandErr
300 Revenue Integrity. EXPIRED TIME LIMIT Error of seat cancellation by time limit RI_TmlReview
Time limit is expired, the booking must be cancelled RI_TmlPassed
301 Revenue Integrity. EXPIRED&CANCELLED TIME LIMIT Seats are cancelled by time limit RI_TmlCancelled
302 Revenue Integrity. DUPLICATE PNR&SEG PNR contains duplicate segments RI_DupSeg
Possible duplicate bookings RI_DupPNR
303 Revenue Integrity. TEST BOOKING Possible test booking RI_TestBooking
304 Revenue Integrity. BLACK LIST&SPECIAL PSGR Passenger from black and white list RI_SpecialPassgr
RI_BlackList
305 Revenue Integrity. MINIMUM CONNECTION TIME MCT violation RI_MinConTime
306 Revenue Integrity. INVALID DOCUMENTS Incorrect document data RI_InvalidDocs
Notification with a comment MANDATORY ELEMENTS HAVE NOT BEEN PROVIDED: [LIST OF ELEMENTS] in case mandatory elements of PNR are mussing RI_NoPsgrData
308 Revenue Integrity. RECURRING BOOKING Recurring booking without ticket issue RI_ReccurBook

Codes of events associated with the manual telegram processing (Reject)

Queue Number Queue name Event description Event code
0 ILL-FORMED_TLG Incorrect telegrams TlgUnknown
1 TYPE A (EDI) Errors of Edifact telegrams EdiProcError, EdiParseError
3 TYPE B (AIR) Errors of Airimp telegrams AirimpManualProcess, AirimpParseError, AirimpProcError
4 RESERVE QUEUE (EDI) Reserve queue for booking telegrams Any event associated with telegrams and added manually. The queue is recommended for booking telegrams
5 RESERVE QUEUE (AIR) Reserve queue for booking telegrams Any event associated with telegrams and added manually. The queue is recommended for booking telegrams
6 SSM/ASM_ERRORS Errors of SSM, ASM telegrams ScdParseError, ScdProcError
7 RESERVE QUEUE SSM/ASM Reserve queue for schedule telegrams Any event associated with telegrams and added manually. The queue is recommended for schedule telegrams
8 AVS_ERROR Errors of telegrams about availability AvailParseError, AvailProcError
9 RESERVE QUEUE AVS Reserve queue for availability telegrams Any event associated with telegrams and added manually. The queue is recommended for availability telegrams
12 DCS_TLG_ERROR Errors of telegrams of preflight and postflight processing PNL, PFS PnlParseError, PnlParseError, PfsParseError, PfsProcError
13 SSM / ASM_NAC Denial to process the sent SSM, ASM telegram NacError
14 RESERVE QUEUE RESERVE QUEUE Any event associated with telegrams and added to the queue manually
15 RESERVE QUEUE RESERVE QUEUE Any event associated with telegrams and added to the queue manually
16 RESERVE QUEUE RESERVE QUEUE Any event associated with telegrams and added to the queue manually
20 NAC_Airimp Denial to process the sent Airimp telegram TlgUnknown

See also:

Other sections:


1) , 4) self-deletion conditions: SSRs have the status that is not HN (confirmed or rejected) or SSRs have the HN status, but 36 hours have passed since the departure on the segment with the SSR request

2) Event is created only if PNR was canceled in the carrier's Inventory system. In case of codeshare flight, if PNR is cancelled by flight Operator, and in Markening operator's Inventory is was done automatically on message processing, no event is created and sent to the marketing carrier's quque.

3) If it is required to trace the birth date and document changes for passengers with tickets only, then use ChgDocBirthT. In this case, turn off the ChgDocBirth event control and turn on the ChgDocBirthT event control, the recommended queue is 59

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