Passenger Re-accommodation
Re-accommodation presents the process of the System initiating a change of parameters of PNRs after carrying out the following operations on a flight segment:
- Cancellation of a flight schedule period
- Cancellation a part of flight route
- Change a part of flight route
- Change of departure / arrival time of a flight
- Change of a flight configuration:
- booking class exclusion
- cabin exclusion.
Re-accommodation may be initiated manually that is, conditions of re-accommodation may be defined for passengers of a random flight.
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Initiating re-accommodation from a flight is possible only if PNRs on this flight are issued in the System. |
A flight, passengers of which will be re-accommodated, is called a modified flight.
A flight on which passengers of a modified flight will be re-accommodated is called an alternate (accepting) flight.
During re-accommodation in the manual or automatic mode, searching a suitable flight on which passengers may be re-accommodated is carried out. In addition to re-accommodation on another flight, it is possible to cancel PNRs of the modified flight.
It is possible to re-accommodate passengers whose PNRs are in the “Waitlist”, “Confirmed booking” and “On request” statuses in the System.
Re-accommodation is carried out on the basis of a re-accommodation plan. The re-accommodation plan contains the following components:
- Task on re-accommodation: parameters set of a modified flight
- Solution for re-accommodation: parameters set of a suitable alternate flight or decision on cancellation of PNRs.
The task on re-accommodation is formed at the level of one number of a modified flight on route segments from which re-accommodation is required. If re-accommodation is initiated within a range of flights, then an individual task is formed for each flight.
As soon as the solution for re-accommodation of all PNRs of a segment of a modified flight is found, the re-accommodation plan is considered to be formed. To carry out re-accommodation in accordance with the formed plan, it should be confirmed.
The re-accommodation management may be presented in the form of the following list of consistent subprocesses:
- Forming a re-accommodation task (selection of a modified flight for tasks initiated manually).
- Forming a re-accommodation plan which contains an alternate flight or indication of cancellation of PNRs (Re-accommodation Solution). Different solutions may be formed for individual PNRs on a segment of a modified flight.
- Confirmation of the solution for re-accommodation. The plan, changes of parameters of PNRs are carried out. The report on re-accommodation is formed.
A plan of re-accommodation is formed on the basis of a task on re-accommodation. The plan presents a form which contains information about a modified flight and methods for searching a solution for re-accommodation of each PNR on a segment.
In the process of working on a plan of re-accommodation, it is possible to send a telegram to the corresponding system queue.
In the re-accommodation settings section (see “Re-accommodation Settings” chapter), you can define System’s actions in case of re-accommodation with bad connection and setup the process of seats re-accomodation. Even if on carrier’s level this operation is prohibited, there is a way to allow it in a manually handled re-accommodation task.
In following cases a message is sent to the user’s queue (see the “System queues” chapter):
- connection time less than 30 minutes having the same airport terminals of arrival and departure (or if there are no terminals in the airport);
- connection time less than 60 minutes having different terminals within one airport;
- connection time less than 120 minutes having different airports of arrival and departure within one city;
- PNR with an ARNK segment (even if ports of arrival and departure are located in different cities).
It may be required to implement the schedule correction that applied to several schedule periods at once. It is provided by the SKD parameter for the period set in it.
The SKD period may not contain the “once in two weeks” operation frequency and past dates. Also, if the original business rule has no flight frequency criteria then the SKD may not use it at all.
Next:
- Re-accommodation Settings
- Forming a Re-accommodation Task
- Forming a Re-accommodation Plan
- Forming a Re-accommodation Solution
- Viewing Re-accommodation Tasks and Reports
- Business Rules for Re-accommodation Management
- Additional Options