Ticket Information

Ticket information is presented in the TKT section:

The following data are presented:

• Passenger: an identifier of a passenger in the System
• Segment: designation of a route segment
• Ticket number: a ticket number
• Coupon number: a coupon number
• Confirmed by ETS: a status of synchronization with electronic ticketing system
• E-ticket status: to view the status click Show. The E-ticket status will be shown in the same filed
  • A - aeroport control
  • C - checked-in
  • E - rebooked
  • F – used
  • L - boarded
  • O - open for use
  • P – printed
  • R - refunded
  • S – suspended
  • T - paper ticket
  • U - not available for use
  • V – cancelled
  • X - changed to paper ticket
  • Z – closed.

The period of data update for PNR's E-ticket status in Leonardo Inventory is 13 months from the flight departure date.

Managing Ticket Information

Ticket Adding

This fucntion is only used if PNR syncronization with GDS is broken. You will need an approve from helpdesk to perform the operation (+7 (495) 363-32-72; support@amber.aero). You may not add a ticket which is not accounted in ETS!

To add a ticket to a PNR:

1. Click Action in the upper right part of the PNR parameters screen and select Add Ticket option in the menu. A ticket adding window will be shown.

2. Choose a passenger entry in the Passenger field.

3. Choose segment in the Segment field.

4. Choose account code in the Account code field.

5. Specify ticket series in the Series field.

6. Specify ticket number in the Number field.

7. Specify coupon number in the Coupon number field.

8. Specify status of synchronization with e-ticketing system server in the Confirmed by ETS field.

9. Press OK. The ticket will be transferred to a chosen segment.

Ticket Editing

To edit ticket information:

1. Right-click on a ticket section in the PNR parameters screen and select Change option in the cotext menu. Ticket information editing window will be shown.

2. Specify account code in the Account code field.

3. Specify ticket series in the Series field.

4. Specify ticket number in the Number field.

5. Specify coupon number in the Coupon number field.

6. Specify status of synchronization with e-ticketing system server in the Confirmed by ETS field.

7. Press OK. Changes will be made to a PNR and marked in the ticket section of the PNR parameters screen.

For the changes to take effect, save the changes in the PNR.

Ticket Revalidation

Revalidation is transferring a ticket from one segment to another.

To revalidate a ticket:

1. Right-click on the row containing information about a ticket in The PNR parameters screen.

Select Move in the context menu. The window of editing the ticket information will be presented:

2. Select a segment to which the ticket will be transferred in the drop-down list in the Segment field.

3. to force the changes to be made to a ticket despite any contradictory conditions, check the Force ticket reservation change box.

4. Click OK. The ticket will be reserved in the selected segment.

In order for the changes take effect, save the changes in the PNR.

See also:

• PNR General Information
• Information about Passengers
• Segment Information
• Contact Information
• Other Service Information
• Special Service Information
• Seat Information
• Actions with PNR

Other sections:

• Schedule Management
• Inventory Management
• Passenger Re-accommodation
• Carrier Settings
• Seatmaps and Sale with Seat Numbers
• Commercial Agreements Management
• System Queue Management
• Flight Reports
• Dictionaries
• User Rights and Roles
• Viewing Operation Archive
• Messages Searching and Viewing
• Charter Flight Creation